FAQ
Frequently Asked Questions (FAQ)
🛍️ Orders
Q: How do I place an order?
A: Simply browse our shop, select your items, and check out using our secure payment system.
Q: Can I change or cancel my order after placing it?
A: If your order hasn't shipped yet, we may be able to change or cancel it. Contact us immediately at washzilla@outlook.com or call +1 (415) 626-3728.
🚚 Shipping
Q: How much is shipping?
A: We offer free economy shipping within the United States (5 to 8 business days).
Q: How long does delivery take?
A: Orders typically arrive within 5 to 8 business days after processing.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
🔁 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original condition. Return shipping is free.
Q: How do I start a return?
A: Contact us at washzilla@outlook.com and we’ll provide a free return shipping label.
Q: When will I receive my refund?
A: Refunds are issued within 5–7 business days after we receive and inspect the returned item.
👟 Products
Q: Are your fitted caps true to size?
A: Yes! Our fitteds are sized for accurate fit. Check the size guide on each product page for details.
Q: How often do you restock or drop new arrivals?
A: We regularly update our inventory. Follow us on social media or subscribe to our newsletter to stay updated on new drops.
📞 Contact
Q: How can I reach customer service?
A:
📧 Email: washzilla@outlook.com
📞 Phone: +1 (415) 626-3728
📍 Address: 400 Cesar Chavez St, San Francisco, CA 94124, United States